Terms of service

Last updated: [date of publishing]

1. The basics

Who we are. Adkorly is run by Adkorly OÜ, a company registered in Estonia under registry code 17631124, at Narva mnt 7a, 15172 Tallinn, Estonia. VAT number: EE103048587. Contact: hi@adkorly.com. In these terms, “we” and “us” mean Adkorly OÜ, and “you” means the company that uses Adkorly.

What Adkorly does. We give you advertising accounts on platforms such as Snapchat, a euro wallet to fund them, tools to track and manage your ads, and we push your creatives for you. We buy the advertising in our own name and supply it to you as our service.

Business use only. Adkorly is for companies and sole traders acting in their trade. By accepting these terms you confirm you act for a business and have the authority to bind it.

Your account. You create your company’s account in Adkorly. You keep logins private and tell us at once if you think one was misused. You are responsible for what happens under your account.

Verification. We verify the companies we work with. What you can do in Adkorly, such as how many ad accounts you can request and which top-up methods you can use, may depend on how far you are verified. We may ask for documents about your company, its owners and its directors at any time, and pause features until we have them. We may decline to work with anyone, without giving a reason where the law allows.

These terms. These terms, the prices and limits shown in Adkorly, and any written deal we sign with you form our agreement. If a signed deal says something different, the signed deal wins. How we handle personal data is explained in our privacy policy at adkorly.com/privacy-policy/.

2. Ad accounts

They are ours. The ad accounts we give you are created under our organizations on each platform and stay ours. You get access to run ads in them while these terms apply. You can’t transfer them, sell them or bring your own accounts into Adkorly.

Requesting accounts. You request new accounts in Adkorly. The number you can request may depend on your verification. We may decline or delay a request, for example while a platform reviews it.

Platform rules apply. Each platform has its own advertising policies and terms (for Snapchat, the Snap Advertising Policies). You must follow them as if you had signed them yourself. A platform may reject ads, limit spend or suspend accounts at its own discretion. We will tell you what we know, but we don’t control their decisions.

If an account is suspended. Your access to that account ends, and spend already made stays spent. A suspension doesn’t empty your wallet: your unused balance stays there, and we offer you a new ad account to use it in. If the suspension came from a breach of these terms or of a platform’s policies, we may decline a new account, and section 6 “Closing” applies.

What we can see. Because the accounts are ours, we can see everything in them: campaigns, creatives, spend and results. We use this to run the service, support you, protect our accounts and improve Adkorly (see section 9).

3. The wallet

What it is. Your wallet holds your prepayment for the advertising and services we supply to you. Its balance is in euros. It goes down as your ads spend and when you buy services from us inside Adkorly.

What it isn’t. The wallet is not a bank account, a deposit, e-money or a payment account. It earns no interest. You can’t send money from it to anyone, move it between wallets, or withdraw it except as a refund under section 6.

Topping up by bank transfer. Start a top-up in Adkorly to get our bank details and your reference. Pay from a bank account in your company’s name and always include the reference. We credit your wallet once the money reaches us, usually within one working day. A payment without the right reference may take longer to match, and we may return it.

Topping up with crypto. Where we offer it, you can pay in USDC or USDT on the network shown, to the deposit address shown for your company. We credit the euro amount shown when you started the top-up, after the transfer is confirmed and checked. Only send the coin and network shown. Coins sent on another network, below the minimum, or from a wallet we can’t accept may be lost or take a long time to recover, and recovery costs can be charged to you. Crypto top-ups may depend on your verification.

Other ways to pay. Where we offer card payments or other methods, Adkorly shows their terms and any extra costs before you pay.

Checks on payments. We may hold or refuse a top-up while we check where the money comes from, and we may return it to where it came from. We screen payments against sanctions lists and will not accept money we believe comes from a sanctioned person or a crime.

Mistakes. If we credit your wallet by mistake, or a payment is reversed, we correct the balance. If a correction takes your balance below zero, you owe us the difference.

4. Spending

Spend comes off your balance. Your ads’ spend, as reported by the platform, is taken from your wallet. Platforms report spend with a delay and sometimes correct it later. The platform’s final figures count, so your balance can change after the fact.

Spend caps. To keep spend within what you have paid, we may set spend caps on your ad accounts and adjust them as your balance changes. You can’t change these caps yourself.

When your balance runs out. We may pause your ad accounts. Nothing is deleted, and they can run again once you top up. Because platforms report spend with a delay, some spend can still land after your balance reaches zero.

Below zero. Any spend that lands after your balance reaches zero is a debt you owe us. It is settled first from your next top-up. If you don’t top up within 14 days, we may invoice it, and you pay within 7 days.

Warnings. We show your balance and how long it is likely to last, and we warn you when it runs low. Warnings are a courtesy. Keeping your wallet topped up is your job.

5. Fees, VAT and invoices

Fees. Any service fee, top-up fee or price for ad accounts and extras is shown in Adkorly before you confirm. Fees are charged when the top-up is credited or the service is bought. We may change fees for the future with 30 days’ notice. A change never touches money already credited.

VAT. Prices are shown without VAT. Whether we add VAT depends on where your company is:

• Estonian companies pay Estonian VAT on top.
• EU companies with a VAT number valid in VIES get an invoice without VAT under the reverse charge. You account for the VAT yourself.
• EU companies without a valid VAT number pay Estonian VAT on top.
• Companies outside the EU get an invoice without VAT, as the service is supplied where they are established.

When VAT is added, the amount you pay is higher than the amount credited to your wallet. Adkorly shows both before you pay. Keep your company details and VAT number up to date. If they are wrong, you bear any tax that results.

Invoices. We issue an invoice for every credited top-up and a credit note for every refund or correction. You find them in Adkorly, and we email them to your invoice address. Invoices are in English and in euros.

Bank and network costs. You pay your own bank’s charges and any blockchain network fees, so the full amount reaches us.

6. Refunds and closing your wallet

Unused balance. You can ask for your unused balance back. We refund it within 14 days to the bank account it came from, in euros, after the platforms have reported final spend (this can take up to 7 days). Money paid in crypto is refunded in euros to a bank account in your company’s name, unless we agree otherwise.

What comes off first. Before refunding, we take off spend not yet charged, any amount you owe us, and the costs of the refund itself if you paid in crypto.

Fees. Fees already charged, including the service fee on top-ups, are not refunded, unless the refund is our fault or we decide otherwise.

Only to the payer. We only refund the company that paid, never a third party.

Closing. If these terms end, we pause your ad accounts and refund your unused balance as above. If we end them because you broke these terms or a platform’s policies, we may keep what is needed to cover our losses and claims from the platforms.

Dormant wallets. If your wallet has no activity for 12 months, we will contact you and refund the balance to the paying account.

7. Your responsibilities

Your ads are yours. You decide what your ads say and where they send people, and you are responsible for them. That includes the creatives, landing pages, offers, targeting and any claims made.

You promise that:

• your ads and landing pages are lawful in every country where they run, and follow each platform’s policies;
• you own or have the rights to everything you upload or send us;
• you don’t advertise anything illegal, fraudulent or misleading, and you don’t try to get around a platform’s review;
• you give us true information about your company, its owners and its directors, and tell us when it changes;
• you are not, and are not owned or controlled by, a person on a sanctions list;
• you use any tracking, pixels and personal data in your campaigns lawfully, including consent where it is needed.

If something goes wrong. You cover us for losses, fines and claims that come from your ads, your content or a breach of these promises, including when a platform penalises our accounts or organization because of them.

8. Suspension, liability, changes and law

Suspension. We may pause your ad accounts, top-ups or access at once if a platform asks us to, if we suspect fraud, a sanctions issue or money laundering, if you break these terms, or if the law requires it. Where we can, we tell you why and what would fix it.

Ending these terms. You can stop using Adkorly at any time and ask for your unused balance back. We can end these terms with 30 days’ notice, or at once for a serious breach.

What we are not responsible for. We provide Adkorly as it is. We don’t promise results, approvals or any level of spend or performance. We are not responsible for what platforms decide, or for outages, delays and data errors that come from them, banks, blockchain networks or other services outside our control.

How much we can be liable for. Our total liability to you in any 12 months is limited to the fees you paid us in those 12 months, plus any wallet balance we wrongly failed to credit or refund. We are not liable for lost profit, lost revenue, lost data or indirect loss. Nothing here limits liability for intent or gross negligence, or anything else the law does not let us limit.

Changes to these terms. We may change these terms. We tell you at least 30 days before a change that affects you, and you can end the agreement and get your unused balance back before it applies. Using Adkorly after that date means you accept the change.

Law and courts. Estonian law applies. Disputes go to Harju County Court in Tallinn, unless the law requires otherwise. We will always try to sort things out with you first.

9. Data

Personal data. Our privacy policy at adkorly.com/privacy-policy/ explains what personal data we handle, why, and your rights. Please pass it to the people in your team whose data you give us.

Anonymised data. We combine data from all ad accounts, such as which creatives get approved or rejected and how ads perform, into statistics that identify no person and no client. We use these to improve Adkorly, for example rejection guides and recommendations. We never show one client’s campaigns, creatives or results to another client.

Questions

Write to hi@adkorly.com.